All Systems Operational

About This Site

AFTER-HOURS EMERGENCY SUPPORT

HOURS MONITORED: 9PM-8AM EST weekdays, 24-hours on weekends starting at 9PM EST on Friday evening
EMERGENCY OFF-HOURS EMAIL: alert@ticketnetwork.com
EMERGENCY OFF-HOURS PHONE: Please dial (844) 425-5531 and follow the instructions

NOTE: Please only use this alert email address and/or phone number during the hours posted above. Also, this is intended for large-scale, system-wide type outages, not routine support. Thanks

Overall Operational
Inventory Availability & Pricing Operational
Data Platform / Reporting Operational
Retail Sites / Sales Operational
Broker Software Operational
Network Infrastructure Operational
Other Operational
Braintree United States Processing Operational
Braintree PayPal Processing Operational
Braintree Gateway API Operational
Braintree 3D Secure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026
Broker Software Maintenance
Completed - The scheduled maintenance has been completed.
Feb 16, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 01:00 EST
Scheduled - We will be performing scheduled maintenance which will impact a narrow subset of broker software users between 1am and 2am Eastern Time.
Feb 13, 15:16 EST
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026
Retail Website performance
Resolved - This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Feb 10, 18:14 EST
Monitoring - Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
Feb 10, 16:58 EST
Update - We are continuing to work on a fix for this issue.
Feb 10, 16:30 EST
Identified - AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.
Feb 10, 16:27 EST
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

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