All Systems Operational

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AFTER-HOURS EMERGENCY SUPPORT

HOURS MONITORED: 9PM-8AM EST weekdays, 24-hours on weekends starting at 9PM EST on Friday evening
EMERGENCY OFF-HOURS EMAIL: alert@ticketnetwork.com
EMERGENCY OFF-HOURS PHONE: Please dial (844) 425-5531 and follow the instructions

NOTE: Please only use this alert email address and/or phone number during the hours posted above. Also, this is intended for large-scale, system-wide type outages, not routine support. Thanks

Overall Operational
Inventory Availability & Pricing Operational
Data Platform / Reporting Operational
Retail Sites / Sales Operational
Broker Software Operational
Network Infrastructure Operational
Other Operational
Braintree United States Processing Operational
Braintree PayPal Processing Operational
Braintree Gateway API Operational
Braintree 3D Secure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 8, 2026

No incidents reported today.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
POSNext / TN Open APIs (Broker API) Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:00 EDT
Scheduled - TN Open API system maintenance is scheduled for the evening of Mon, 3/30 starting at 9PM EDT and is expected to last until 1AM EDT Tue 3/31.

During the maintenance:
* POSNext / TN Link may be unstable and/or unavailable.
* Orders will not be lost during this maintenance but may be delayed getting to your POS (or being available in your APIs) until after the maintenance.
* Native Integration functionality may be delayed.
* You may also notice some instability after the outage period and during the remainder of the maintenance.
Mar 26, 16:18 EDT
Retail User Accounts
Resolved - This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Mar 30, 10:14 EDT
Monitoring - Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
Mar 30, 09:42 EDT
Identified - Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
Mar 30, 09:35 EDT
Investigating - We are investigating an issue impacting customers' ability to log into retail websites and access their tickets. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
Mar 30, 08:52 EDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Maintenance Scheduled - Freshdesk
Completed - The scheduled maintenance has been completed.
Mar 27, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:30 EDT
Scheduled - Our support ticket provider, Freshdesk, will be performing scheduled database maintenance tomorrow between 8:30am and 9:30am EDT. During this maintenance window, customers may experience temporary unavailability or intermittent latency within Freshdesk.
Thank you for your patience.
Mar 26, 14:43 EDT
Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

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