All Systems Operational

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AFTER-HOURS EMERGENCY SUPPORT

HOURS MONITORED: 9PM-8AM EST weekdays, 24-hours on weekends starting at 9PM EST on Friday evening
EMERGENCY OFF-HOURS EMAIL: alert@ticketnetwork.com
EMERGENCY OFF-HOURS PHONE: Please dial (844) 425-5531 and follow the instructions

NOTE: Please only use this alert email address and/or phone number during the hours posted above. Also, this is intended for large-scale, system-wide type outages, not routine support. Thanks

Overall Operational
Inventory Availability & Pricing Operational
Data Platform / Reporting Operational
Retail Sites / Sales Operational
Broker Software Operational
Network Infrastructure Operational
Other Operational
Braintree United States Processing Operational
Braintree PayPal Processing Operational
Braintree Gateway API Operational
Braintree 3D Secure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Broker Software Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 02:00 EDT
Scheduled - We will be performing maintenance on our broker software backend between 2am and 5am EDT, during which time a subset of customers may experience issues with uploading and editing tickets, as well as viewing reporting data.
Oct 29, 13:00 EDT
Oct 29, 2025
Retail and other components affected
Resolved - We are resolving this issue. We are showing from Microsoft that they are operating at 98% availability with their services.

Preliminary root cause: A problematic configuration change was applied to a portion of Azure infrastructure.
Oct 29, 20:12 EDT
Monitoring - Microsoft posted an update at 3:18 PM ET. They state that its deployment is now completed, successfully, and that "full mitigation" should arrive within the next four hours as they continue to recover nodes.
Oct 29, 15:49 EDT
Identified - Microsoft status page indicates they have identified the issue for their outage and are implementing a fix:
"We have initiated the deployment of our 'last known good' configuration. This is expected to be fully deployed in about 30 minutes, after which customers will start to see initial signs of recovery. Once this is completed, the next stage is to start to recover nodes while we route traffic through these healthy nodes."
Oct 29, 14:32 EDT
Investigating - Due to the current Microsoft outage, customers could be experiencing degraded performance in the purchase flow as well as with other services. Mainly, client-side code that can be affected by the outage. We will keep an eye on the status from Microsoft and provide updates accordingly.
Oct 29, 13:13 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Retail Website - User Accounts
Resolved - This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Oct 27, 14:02 EDT
Monitoring - Thank you for your patience. We are upgrading the status of affected components to operational as performance has recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
Oct 27, 13:22 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 27, 10:10 EDT
Investigating - We are investigating an issue impacting the ability for retail customers to access their accounts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
Oct 27, 09:44 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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