All Systems Operational

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AFTER-HOURS EMERGENCY SUPPORT

HOURS MONITORED: 9PM-8AM EST weekdays, 24-hours on weekends starting at 9PM EST on Friday evening
EMERGENCY OFF-HOURS EMAIL: alert@ticketnetwork.com
EMERGENCY OFF-HOURS PHONE: Please dial (844) 425-5531 and follow the instructions

NOTE: Please only use this alert email address and/or phone number during the hours posted above. Also, this is intended for large-scale, system-wide type outages, not routine support. Thanks

Overall Operational
Inventory Availability & Pricing Operational
Data Platform / Reporting Operational
Retail Sites / Sales Operational
Broker Software Operational
Network Infrastructure Operational
Other Operational
Braintree United States Processing Operational
Braintree PayPal Processing Operational
Braintree Gateway API Operational
Braintree 3D Secure Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 6, 2025

No incidents reported today.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
API Manager Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 EDT
Scheduled - We will be performing maintenance on our API manager backend, during which some APIs may experience intermittent disruption.
Sep 2, 11:11 EDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
POS11 / POS API Performance Degraded
Resolved - This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Aug 29, 11:16 EDT
Monitoring - We have applied the fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
Aug 29, 10:08 EDT
Identified - Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
Aug 29, 10:06 EDT
Investigating - We are investigating an issue impacting POS11 and POS API users. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
Aug 29, 09:49 EDT
Aug 28, 2025

No incidents reported.

Aug 27, 2025
Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 EDT
Scheduled - We will be performing maintenance on our reporting database, during which there may be delays / unavailability of reporting data, as well as our admin portal.
Aug 26, 12:17 EDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025
Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 02:00 EDT
Scheduled - We will be performing scheduled maintenance during this time, during which some broker software will be intermittently unavailable.
Aug 21, 09:17 EDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

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