Ticketnetwork Status

All Systems Operational

About This Site

AFTER-HOURS EMERGENCY SUPPORT

HOURS MONITORED: 9PM-8AM EST weekdays, 24-hours on weekends starting at 9PM EST on Friday evening
EMERGENCY OFF-HOURS EMAIL: alert@ticketnetwork.com
EMERGENCY OFF-HOURS PHONE: Please dial (844) 425-5531 and follow the instructions

NOTE: Please only use this alert email address and/or phone number during the hours posted above. Also, this is intended for large-scale, system-wide type outages, not routine support. Thanks

Overall Operational

Inventory Availability & Pricing Operational

Data Platform / Reporting Operational

Retail Sites / Sales Operational

Broker Software Operational

Network Infrastructure Operational

Other Operational

Braintree United States Processing Operational

Braintree PayPal Processing Operational

Braintree Gateway API Operational

Braintree 3D Secure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Website System Maintenance Dec 30, 2024 06:00-08:00 EST

We will be performing maintenance on our website backend during this time. Websites will still be available, but performance may be impacted.
Posted on Dec 19, 2024 - 14:34 EST

Past Incidents

Dec 26, 2024

No incidents reported today.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024

No incidents reported.

Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

POSNext / TN Open APIs (Broker API) Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 22:22 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 21:00 EST

Scheduled - TN Open API system maintenance is scheduled for the evening of Wed, Dec 18 starting at 9PM EST and is expected to last until 1AM EST Thu, Dec 19.

During the maintenance:
* POSNext / TN Link may be unstable and/or unavailable.
* Orders will not be lost during this maintenance but may be delayed getting to your POS (or being available in your APIs) until after the maintenance.
* Native Integration functionality may be delayed.
* You may also notice some instability after the outage period and during the remainder of the maintenance.
Dec 17, 14:18 EST

Dec 17, 2024

System Maintenance

Completed - The scheduled maintenance has been completed.
Dec 17, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 01:00 EST

Scheduled - System maintenance will be performed during the hours listed in this announcement. Visit status.ticketnetwork.com for updates during the maintenance hour(s). Please allow the maintenance to be completed before contacting after-hours emergency support.

This maintenance will impact the ability to process credit card payments within TicketNetwork's Enterprise Point of Sale for a brief period. Payment processing through TicketNetwork's checkout and checkout API may be minimally impacted as well.
Dec 16, 15:06 EST

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.