This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Posted Dec 18, 2025 - 14:34 EST
Monitoring
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
Posted Dec 18, 2025 - 14:07 EST
Identified
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
Posted Dec 18, 2025 - 13:48 EST
Investigating
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
Posted Dec 18, 2025 - 13:04 EST
This incident affected: Overall (Data Platform / Reporting).